Returns & Refunds
Your satisfaction is our priority. Learn about our hassle-free return process.
01Return Policy
At Zahar Fragrance, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 14-day return policy for unopened items.
Returns must be initiated within 14 days of receiving your order
02Conditions for Returns
To be eligible for a return, please ensure the following conditions are met:
03Refund Process
Our streamlined return process ensures you receive your refund quickly:
Initiate Return
Contact our team via email or phone to request a return authorization
Pack Securely
Pack the item in its original packaging with all accessories included
Ship Back
Ship the package using the provided return label or your preferred courier
Receive Refund
Once inspected, your refund will be processed within 5-7 business days
04Non-Returnable Items
Due to the intimate nature of fragrance products, the following items cannot be returned:
- •Opened or used fragrance bottles
- •Products without original packaging
- •Gift sets with broken seals
- •Sample or discovery sets
05Contact Us
For return requests or questions about our policy, please contact our customer service team:
Email Us
support@zaharfragrance.aeImportant Notice
The refund will be issued to your original payment method. Please allow 5-7 business days for the refund to reflect in your account after we receive and inspect the returned item.