Privacy Policy

1. Introduction

Welcome to Zahar Fragrance ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zaharfragrance.ae and use our services.

This policy complies with the UAE Federal Law No. 45 of 2021 on the Protection of Personal Data and other applicable UAE regulations.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Full name
• Email address
• Phone number
• Delivery address
• Billing information
• Payment details (processed securely through third-party payment processors)

2.2 Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders and inquiries
• Sending promotional emails and newsletters (with your consent)
• Improving our website and services
• Preventing fraud and ensuring security
• Complying with legal obligations
• Analyzing website usage and customer preferences

4. Legal Basis for Processing (UAE Law)

Under UAE Federal Law No. 45 of 2021, we process your personal data based on:

• Consent: You have given explicit consent for processing
• Contract: Processing is necessary to fulfill our contract with you
• Legal Obligation: We must process data to comply with UAE laws
• Legitimate Interest: Processing is necessary for our legitimate business interests

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Delivery companies, payment processors, email service providers
• Legal Authorities: When required by UAE law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-DSS compliant providers
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection
• Secure data storage in UAE-compliant facilities

7. Your Rights Under UAE Law

Under UAE Federal Law No. 45 of 2021, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal requirements)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at: privacy@zaharfragrance.ae

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience
• Provide personalized content

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

9. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce agreements

Typically, we retain customer data for 7 years in accordance with UAE commercial laws.

10. International Data Transfers

Your data is primarily stored and processed within the UAE. If we transfer data outside the UAE, we ensure appropriate safeguards are in place as required by UAE law, including:

• Standard contractual clauses
• Adequacy decisions
• Your explicit consent

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Marketing Communications

With your consent, we may send you promotional emails about:

• New products and collections
• Special offers and discounts
• Fragrance tips and guides
• Exclusive events

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for material changes

14. Contact Information

For questions, concerns, or to exercise your rights regarding your personal data, please contact us:

15. Complaints

If you believe your privacy rights have been violated, you have the right to lodge a complaint with: